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Return and Refund Policy:

At IMPACT, we strive to provide you with the highest quality products and services. However, we understand that situations may arise where you need to return a product or seek a refund. We have outlined our Return and Refund Policy below to ensure a smooth and transparent process:

Returns:

• We accept returns within Five days from the date of collection, depending on the nature of the product or service.
• To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
• Please contact our support team at [ 011 972 5413 ] to initiate the return process and receive further instructions.
• You will be responsible for any return shipping costs, unless the return is due to a mistake on our part or a defective product.

Refunds:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, the refund will be processed using the original payment method, and the amount refunded will exclude any shipping charges or applicable fees.
• Please note that it may take some time for the refund to be reflected in your account, depending on your bank or credit card provider.

Exceptions:

• Certain products or services may have specific return and refund policies due to their nature. These exceptions will be clearly communicated to you at the time of purchase.

Damaged or Defective Products:

• If you receive a damaged or defective product, please contact us immediately with detailed information and supporting evidence (such as photos) so that we can resolve the issue promptly.
• We may request the return of the damaged or defective item, and upon receipt, we will either replace it or issue a refund, including any applicable shipping costs.

Please note that this Return and Refund Policy applies only to purchases made directly from IMPACT. If you purchased our products or services through a third-party retailer or platform, their respective return and refund policies will apply.

For any questions or clarifications regarding our Return and Refund Policy, please reach out to our customer support team at [ 011 972 5413 ]. We are committed to ensuring your satisfaction and will assist you to the best of our ability.

We will place a bulk order every two weeks. Please check your invoice product description as to when your order will be ready for collection. Generally 2-3 weeks from order date. You will then be able to collect from church on a Sunday in the outside foyer.